Family Wellbeing Festival - 16th June 2024
Terms & Conditions
The Wellbeing Experience Limited is committed to offering a fun, friendly experience at the Family Wellbeing Festival. Please make sure you read the following terms and conditions carefully; we want everyone to enjoy themselves and have a great time in a safe and secure environment.
TICKETS
1.1 All tickets purchased online via event cube must be downloaded and printed or saved/screenshotted on a mobile phone for scanning.
1.2 Tickets must be purchased before entering the event. The tickets offer entry to the event and access to the Wellbeing Zones, Food/Drink and Exhibitor stalls and toilets.
1.3 Please look after your tickets and keep them in a safe place. Tickets cannot be refunded and lost or stolen tickets cannot be replaced. Damaged tickets will not be accepted at entry.
1.4 Tickets will be exchanged on-site for wristbands by event staff. Wristbands are non-interchangeable and should not be removed during the event. Lost or broken wristbands cannot be replaced, so please look after them. Anyone seen without a wristband by event staff may be removed from the site. Children under 10 must have contact telephone number of parent/carer on wristband.
1.5 It is prohibited to re-sell tickets for the event.
1.6 Tickets purchased from unauthorised sources may lead to admission being refused. We do not sell wristbands; these are only supplied by event staff once tickets have been scanned and security has been cleared.
1.7 Event opens at 11:00am. Last entry is 17:00. Event closes at 18:00 (Last Entry 17:00). Times are subject to change.
1.8 Tickets and wristbands remain the property of The Wellbeing Experience Limited.
1.9 Carers tickets are available free of charge for more details please email [email protected] along with proof of ticket purchase for the person with disabilities.
1.10 Children under 16 must be accompanied by an adult at all times. To access some of the activities parental authority may have to be given.
ENTRY POLICY
Age restrictions
2.1 This event is for all ages. All under 16s must be accompanied by an adult
2.2 Staff and Volunteers will operate a Challenge 25 approach – those who look under 25 and are unable to show ID on entrance when accompanying children will not be able to gain access to the activities. Approved forms of ID are – photo driving licence / provisional driving licence, passport, or armed forces ID card.
Prohibited items
2.3 Picnic food and drink can be brought on to the event site – bins will be provided at the gates for disposal.
2.4 Strictly No BBQ’s. Lighters and matches are only to be used in permitted smoking areas.
2.5 The following are all prohibited items and may not be brought into the event. We are unable to guarantee the safe return of items to their owners, so please do not bring any of the following to the event with you – they will be removed and disposed of:
· Umbrellas
· Gazebos / tents
· BBQ’s
· Illegal substances
· Glass
· Hi-visibility vests / tabards
· Balloons
· Flares / fireworks
· Laser pens
· Air horns
· Aerosols
· Paper lanterns
· Candles
· Alcohol
· Drones
· Unidentifiable substances
· Any item that event staff deem as a weapon or a potential risk
SECURITY
2.6 All attendees will be required to clear security and be given a wristband before entering the event.
2.7 Security staff will be patrolling in and around the site before, during and after the event for your safety and reassurance. Spot checks and searches may be carried out if safety is at risk.
2.8 Rivington Lawns and gardens will be open to visitors but without a wristband you will not be able to take part of any of the activities apart from the Family Wellbeing Festival attendees.
2.9 Any persons causing a nuisance will be removed from the event and reported.
FILMING AND PHOTOGRAPHY
2.9 No commercial filming or photography is permitted, other than official event filming.
2.10 The Wellbeing Experience reserves the right to record video footage and take photographs. These images and recordings may be used by the It’s Mental and its partners for promotional use. Ticket holders consent to inclusion in official photographic, visual and audio promotion of the festival.
2.11 Rivington Heritage Trust, Groundwork’s and United Utilities reserves the right to record CCTV footage for the purposes of safety and security.
ACCESSIBILITY
3.1 The event site has steps, steep inclines and drops. Public areas are all on grass and stone, so the ground may be uneven and slippy underfoot. Do not climb on structures and trees.
3.2 Disabled access is from Lower Car Park off Sheep House Lane.
The Lower Car Park disabled permits for parking in this area must be requested [email protected]. Public areas are all on grass and stone, so the ground may be uneven underfoot.
3.3 Disabled toilets are available for ticketholders. If you or a member of your party has additional needs that you wish to discuss, please e-mail [email protected]
3.4 Assistance dogs are the only animals permitted on site.
3.5 Please ensure you come prepared for British weather, with sunscreen / waterproofs as appropriate.
3.6 Although this is not a music festival there will be music and speakers. Exposure to loud music may cause damage to hearing, please bring ear defenders / plugs if you require them.
3.7 If you require blue badge parking please contact [email protected] for more details.
SITE RULES
Seating
4.1 No seating is provided at the event; however you are welcome to bring picnic blankets and/ or folding chairs if weather conditions are fair. All blankets and chairs are to be taken home at the end of the event.
Food and drink
4.2 A range of food and drinks will be available to purchase at the event. Food and drink stalls, including vegetarian, vegan and gluten free options will be accessible to all ticket holders. Strictly No BBQ’s or Alcohol is allowed on site. Picnics are allowed – Bins for waste disposal available.
Behaviour
4.3 We reserve the right to refuse admission or to remove a ticket holder for unreasonable, abusive, or dangerous behaviour. This event operates a zero tolerance policy towards abuse of our staff and volunteers.
4.4 Climbing on any event equipment or the existing landscape (including trees) is not permitted.
4.5 Any illegal, offensive or dangerous behaviour will not be tolerated; perpetrators will be removed from the event and reported to the police.
Smoking and vaping
4.6 Smoking and vaping will be restricted to designated areas at the perimeters of the event space. Bins will be provided for cigarette butts; anyone seen discarding them will be subject to a fixed penalty notice and removal from the event. Anyone seen to be smoking or vaping in public areas will be removed from the event.
Single use plastics
4.7 The Wellbeing Experience is committed to eradicating single use plastics from its events. This means that all food stalls will be using recycled or responsibly sourced materials, where possible.
Litter
4.8 The Wellbeing Experience are very proud of Rivington and the work hard that the volunteers of Rivington Heritage Trust do to maintain it all year round. We will have bins on site for waste and recycling – everyone at the event is expected to use them. Anyone seen dropping litter of any kind will be issued immediately with a fixed penalty notice (this includes leaving blankets / chairs behind.)
LIABILITY
5.1 The Wellbeing Experience reserves the right to add, withdraw or substitute exhibitors, activities and guest speakers, and to vary the advertised programme and timings with no liability to refund tickets.
5.2 The Wellbeing Experience will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property, if the cause is due to the negligence of the ticket holder or the unforeseeable actions of other patrons or third parties.
5.3 In case of the event being officially cancelled ticket holders via Event Cube will be automatically refunded.
OTHER
6.1 No stalls / market-sellers / traders / peddlers other than those approved for this event by The Wellbeing Experience.
6.2 Maps showing car parking and drop off / pick up points will be displayed on www.itsmental.co.uk/familywellbeingfestival
6.3 First Aid cover will be provided and clearly signposted
CUSTOMER SERVICES
7.1 Customer Services contact – If you have an enquiry please contact [email protected]
You can request a call back from ourselves through this email address.
